When
You Need Us, NGB is There
You may have had bad experiences with other providers of self-clear
software. Every update came at a cost, even though the updates were
to fix bugs *they* wrote into the software. Calls to their helpdesk
were charged back to you by the hour, independent of whether or not
they solved to problem. If you had a question about customs, it took
days to get someone who knew anything to call you back.
Talk to our customers (we'll give you references), and they'll tell you that
we consistently over-deliver on our promises and go out of our way
to solve their problems.
 Software
Issues
When you decide to use ProImporter, we'll come on-site and train
up to three of your staff in the use of the software. In addition
to the training and the on-line help, our software support staff
are always available to help you solve any software problems you
may be having. If it's something we can't solve over the phone
or the internet, we'll come on-site to fix it at no extra cost,
unless you're more than 100km away from us, in which case you'll
only pay for our travel expenses. We recognize the time-critical
nature of your business, and will do everything we can to make
sure that you don't miss a single delivery or release. If for
some reason we *still* can't resolve the issue in a timely fashion,
our brokerage division will do your customs entries until the
problem has been fixed.
We also monitor the filing status of all our clients' entries,
and contact them if they are in danger of missing a filing deadline.
We also touch base with our clients regularly to make sure they
aren't having any problems, and pay special attention to clients
who have just started self-clearance, to ensure a trouble-free
early experience.
Customs
Questions
It's fine to give you software that claims to "do it all",
but what happens if you just don't understand something about
the customs process, and all you seem to be able to reach on the
phone are people who know how to tell you to reboot your computer?
NoGlobalBorders' customs professionals love the opportunity to
speak with our clients, helping them with everything from understanding
the pre-arrival release process to giving advice on a particularly
challenging tariff classification. We never charge to answer our
clients' simple questions, and if it's something that might require
more in-depth research to resolve, we'll let you know before undertaking
any work, so you can make an informed decision to engage us, rather
than being surprised by an extra charge on your monthly bill.
"Emergency"
Resolution
Finally, NoGlobalBorders enjoys a fantastic relationship with
Canada Customs, and have even had high-ranking officials from
Ottawa come present on emerging issues in Customs to our clients.
These relationships often prove invaluable when our clients have
business-critical problems. We've seen it all - missing permits,
failures to report, expired surety bonds, and do our best to make
sure that no matter how serious the issue seems, it will be resolved
as quickly as possible. We can also help
prepare you for a customs audit. Our emergency issue resolution
staff are available 24 hours a day, seven days a week, because
when you need those parts for your production line, we know you
can't afford to wait.
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